A Call Center’s Redesigned Space Fosters Teamwork and Belonging
Evolution Design creates an innovative space for VodafoneZiggo’s call center in Rotterdam, which inspires collaboration and a sense of belonging among employees. Throwing away the notion that a call center should feature flanks of uniform, impersonal desks, Evolution Design creates a series of different environments, so that staff can choose the atmosphere in which they prefer to work.
What is the project’s location and proximity to public transportation and/or other amenities?
It’s downtown, within a five minutes walk to the Rotterdam central railway station.
Was the C-suite involved in the project planning and design process? If so, how?
Interactive workshops with employees and management, research and data analysis were conducted prior the planning stage in order to gather a full scope of staff requirements, wishes and needs and analyse them against the possibilities and constraints of the existing location.
Please describe any program requirements that were unique or required any special research or design requirements.
Call centers are very regimented environments, where everything from break times to call times is controlled, and the workforce tends to be young and ethnically diverse. We wanted to create a space that gave staff more choice about how and where they work and also to help foster a greater sense of teamwork and belonging.
The call center is spread over several large open-plan areas which Evolution Design converted into series of smaller workspaces, using low cost solutions, such as simple wooden frames, acoustic paneling or a change of flooring to demarcate different zones.
What were the major furniture products used?
The new workplace was designed in line with the brand color scheme and additional custom-made graphics ensure an individual look.
What is the most unique feature of the new space?
Custom-made (green) houses, second-hand EUR-pallettes, which create an individual look, yet ensure different work environments within larger open space and demarcate the open space into individual different zones.
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