Meet The Winners: Team HOK – New Change Management Process

Team HOK: Since the pandemic, we have been deepening our awareness of our own people’s needs and honing the advice and recommendations we can offer our clients. This is particularly relevant now, in the context of the challenges presented by the pandemic, racial inequality, and the multitude of environmental issues affecting the country.

Change Management is one of the most effective methods to foster employee engagement, empathy, and compassion. The personal and emotional side of change is at the forefront of this new process. By setting change in the context of an individual’s unique experience, we are focused on the human. We increasingly see the value change management provides.

Team HOK: At HOK, serving humanity is at the core of what we believe. We embrace this responsibility through a positive culture based on the power of optimism, imagination and knowledge to innovate and merge artistic beauty with technical excellence in all we create.

As a multidisciplinary firm with experience and expertise in numerous markets, we always welcome the opportunity to collaborate will colleagues. In our case, we are spread across three time zones, and many of us had not previously worked together. We approached the project with open minds and a willingness to challenge preconceived notions – and had some fun along the way!

Working virtually meant that we experienced project related issues of “change” in real time.  Acknowledging this motivated us to become active agents, not only in defining how the workplace must fundamentally alter in response to recent events, but also in finding a path for the individual through that transformation.

Team HOK: Our ideas have evolved by considering how the new change management process can be applied across a range of industries.

As HOK explores the future of the workplace through discussions with colleagues, trade partners, and clients, we develop a clearer vision for the future. We are expanding our team to include a wider range of subject matter experts to align the concepts with the future workplace, continue our research, and further develop the individual personas.

We are also piloting the process at our office in San Francisco to test and iterate the methodology. Our focus is on implementation by prioritizing actions based on leadership’s vision, maintaining cultural connections, and fine-tuning as we engage with employees and incorporate their feedback.

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